Solutions

Contact centers that deliver the results you need

From basic requests to complex medical policy explanations, our contact center experts leave 25 million people smiling every year.

Our Contact Center Services

  • User-guided technology with a personal touch
    Our front-end technology points users to the right place for answers or self-help, incorporating the same helpful, warm tone as live call staff.
    Designed specifically for health care administration, our user-guided technology provides triple benefits: it gives callers a faster path to information, helps clients maintain efficiency and allows Noridian staff to take on more meaningful work.
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Award-winning provider and supplier service practices

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Self-service tools to grow provider self-sufficiency and decrease burdens

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Well trained, experienced, multi-level customer service teams

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Staff understand complex medical policy to support billing accuracy

quote five stars

"They are the voice of knowledge, the voice of calm, the voice of reassurance – and provide an empathetic ear when needed."

-Kim Mertz, Chief Healthy & Safe Communities Section North Dakota Department of Health