From basic requests to complex medical policy explanations, our contact center experts leave 25 million people smiling every year.
Our Contact Center Services
User-guided technology with a personal touch Our front-end technology points users to the right place for answers or self-help, incorporating the same helpful, warm tone as live call staff.
Designed specifically for health care administration, our user-guided technology provides triple benefits: it gives callers a faster path to information, helps clients maintain efficiency and allows Noridian staff to take on more meaningful work.
Adaptable and scalable Nimble is an apt description for Noridian contact centers. Proven time after time, our operational model is transferable to new clients and new markets, within schedule, while delivering above expectations.
Innovative staffing design Staffing a call center is hard. Much of the work is tedious and mundane. Most call centers settle for a body to fill the seat.
Noridian takes a different path. We hire and train problem solvers. We build systems to address repetitive, ordinary task and allow staff to focus on more meaningful work and build a deeper knowledge base so they can confidently answer complex questions or redirect to the appropriate resource.
Our contact center staff have more than a job, they have the opportunity to develop a career path in the organization.
In an environment where efficiency and quality reign, process improvement and streamlining workflows are everyday events. But Noridian takes its industry leading service to the next level by cultivating innovation everywhere.
Rather than one-off efforts, Noridian staff at every level are continually identifying opportunities for a better user experience and reshaping workflows from beginning to end.
Whatever your version of success, Noridian consistently hits your marks with 2021 metrics such as:
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.