New director of contact center operations enhances the customer experience
Fargo, N.D. (June 20, 2023) Noridian Healthcare Solutions, LLC (Noridian), a leader in developing solutions for federal, state and commercial health care programs, advances its commitment to the customer experience by promoting longtime employee Monique Kleespie to director of contact center operations.
Kleespie brings 16 years of experience at Noridian to the role, including 12 years in leadership roles within the contact center. During that time, she managed 179 employees. Kleespie brings expertise in customer service, provider inquiries, beneficiary response, reopenings and Part A and Part B Medicare requirements to the role.
“Monique’s experience in Medicare administration contact centers includes both providers and beneficiaries and this breadth is an asset to the leadership team, elevating the customer experience,” notes Anne Simon, vice president of customer experience at Noridian. “Noridian’s commitment to Monique’s professional development encouraged her to find opportunities to augment our contact center operations and benefit our customers.”
Kleespie subscribes to a customer-focused approach to contact center operations that emphasizes elevating people within all of the contact center operations. She will provide direction and guidance to the contact center to ensure effective and efficient customer service.
“My years at Noridian have made me deeply committed to providing unparalleled service excellence to our valued customers,” Kleespie explains. “As director of contact center operations, I am honored to continue Noridian’s work leading the way toward delivering an elevated customer experience.”
As the director of contact center operations, Kleespie will provide leadership and develop long-term strategies to further enhance the experience of Noridian’s customers. Kleespie began her career with Noridian in 2007.
“Noridian has a comprehensive and impactful approach to contact center operations,” says Kleespie. “I have seen our contact center make a true difference for busy office managers in health care facilities as well as the Medicare beneficiaries and Medicaid members they serve. The team has a proven reputation for being both knowledgeable and compassionate throughout their communications, and it is my honor to grow this capability.”
Noridian’s commitment to its employees’ professional development is evident through the company’s talent development program. Resources include education assistance, leadership courses, a mentoring program, and more. Learn more about Noridian’s full suite of administrative services and open positions by visiting www.noridian.com.
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About Noridian Healthcare Solutions
Noridian Healthcare Solutions, LLC (Noridian) develops solutions for federal, state and commercial health care programs through a full suite of innovative offerings, including claims processing, medical review, and contact center and provider administrative services. Headquartered in Fargo, North Dakota, with staff located throughout the nation, Noridian administrates people-first services across all 50 U.S. states. Leveraging its decades of experience, the Noridian team designs and implements customizable, high-quality solutions to eliminate common health care barriers, enabling access to care. For more information, visit www.noridian.com.
Media Contact
Cailin Shovkoplyas, Communications Manager
701-282-1503
Cailin.Shovkoplyas@noridian.com